Terms of service
Terms of Service
Welcome to Herbage. These Terms of Service ("Terms") govern your use of our website (www.herbage.co.za) and the purchase of our products. By accessing our site and/or purchasing from us, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve:
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transmissions over various networks; and
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changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
2. Product Information
Our products are natural and handmade. As such, they may vary slightly in color, texture, or scent between batches. This is normal and reflects our artisanal production process.
We make every effort to display product images and descriptions accurately, but we cannot guarantee that your device’s display of any color will be accurate.
3. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information. We reserve the right to cancel or refuse any order placed with us, especially if inaccurate details or suspected fraud is identified.
4. Modifications to Products and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.
5. Third-Party Services
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored securely through Shopify’s data storage and payment processing systems.
6. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
7. Returns and Refunds
Due to the nature of our products, we do not accept returns or offer refunds except in the case of defective, damaged, or incorrect items. For full details, please see our Return Policy.
8. Limitation of Liability
Herbage shall not be liable for any direct, indirect, incidental, or consequential damages that result from:
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the use or misuse of any product purchased from us;
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delays or disruptions in website access or order processing;
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allergic or adverse reactions to our products.
Please perform a patch test before using any new skincare product. Our products are not intended to diagnose, treat, cure, or prevent any disease.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
10. Changes to Terms of Service
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the date of revision. Continued use of the website following changes constitutes acceptance of those changes.
Contact Us
If you have any questions about these Terms, please contact us at:
info@herbage.co.za